Glased over

23 March 2004 @ late afternoon | Comments (3)

After reading this article I am convinced that Rob Glaser is the biggest jackass to walk the face of this earth.

How can one who has relentlessly eschewed all respect for the customer’s privacy, religiously enforced a proprietary audio format, and purposefully misled customers with obscured links and invasive software even begin to give advice to Apple regarding what is good business practice?

Glaser is frantically trying to rebuild Real Networks’ public image, using tactics such as a site redesign and revealing the perpetually hidden location of the free download link. Unfortunately for Glaser and RN, the entire user base has been repeatedly deceived for so many years now that it’ll take more than just aesthetic improvements and press releases to change public sentiment.

Blatant abuse is one thing that is guaranteed longevity in the memories of the consumer. No amount of sweet apologies and eskimo kisses will erase the millions of black eyes they’ve doled out over the years. Tough luck, Rob.

3 comments

1

Rob Glaser is a RealJackAss... as shady and as unethical as they come. He better pick one of his two faces to talk out of soon… and stick with it.

Mr. X
2

Bow to the Apple, beatch.

andrew → compooter.org
3

Apparently, Steve Jobs agrees with Tomas ::

“The iPod already works with the No. 1 music service in the world, and the iTunes Music Store works with the No. 1 digital-music player in the world. The No. 2s are so far behind already. Why would we want to work with No. 2?” [via]

andrew → compooter.org

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